Privacy policy

Overview

Green Space is an independent member companion. It is not affiliated with, endorsed by or operated by Third Space. The app does not require an account and does not include advertising, analytics or cross-app tracking SDKs.

Information stored on your device

Green Space stores your selected membership tier and parsed club-access rules locally on your iPhone so the app can preserve your view between launches. Green Space does not provide cloud sync or create a user account.

Waiting List pages and PDFs

You can share a recognised HubSpot Waiting List page or PDF to Green Space from Safari, Mail or Files, or select a PDF with the system file picker. When you share a Waiting List page, the Share Extension requests HubSpot’s public document metadata and its short-lived PDF download. The PDF is held temporarily in an Apple App Group container so the Share Extension and app can hand it over on the same iPhone.

Its searchable text is extracted on-device using Apple PDFKit and the temporary file is deleted after processing. Green Space stores the detected access rules—not the page URL, PDF or full extracted text—and does not upload them to a GantryWorks server.

Optional location

Green Space requests foreground location only after you choose nearest-first sorting or tap a live TfL journey action. Coordinates are held in memory for the current app session. They are not stored by Green Space.

Nearest-first sorting is calculated on-device. When you request a live journey, the origin coordinates and club destination are sent to the Transport for London Journey Planner service. TfL handles that request under its own terms and privacy practices.

Support questions

If you use the support form, Green Space receives the name you choose to provide, your reply email, issue category, optional app and iOS versions, and your message. These details are used only to understand and respond to your request.

The form is delivered through FormSubmit to a private support inbox. FormSubmit acts as the form-delivery provider and states that submissions are retained for 30 days. Do not include membership documents, Waiting List links or precise location information.

External services

• HubSpot Documents — provides the temporary Waiting List PDF only after you share a recognised viewer page.
• TfL Journey Planner — provides live public-transport estimates only after you request them.
• Apple Maps or Google Maps — opens only after you choose a maps option.
• FormSubmit — privately delivers information you choose to enter in the website support form.

Retention and deletion

Your membership tier and parsed rules remain on the device until replaced, local app data is cleared or the app is deleted. Temporary shared or chosen PDFs are deleted after parsing. Green Space has no app account or cloud-sync database.

Support correspondence is kept only as long as reasonably needed to answer the request and maintain an appropriate support record. FormSubmit states that its submission archive retains form submissions for 30 days.

Contact

For privacy questions or app help, use the private form on the Green Space support page.