Green Spaceby GantryWorks

Green Space support

How can we help?

Send a question without exposing a private support email address.

DIRECT SUPPORT

Ask a question

Share the minimum details needed to understand the issue. Your message is delivered privately and a reply will go to the email you provide.

Do not include a membership PDF, Waiting List link or precise location. The public form never reveals the private inbox receiving your question.

Green Space does not appear in the Share sheet

Open the generated PDF, tap Share, then use More or Edit Actions to enable Green Space. If it still does not appear, save the PDF to Files and use Choose PDF in the app. Green Space keeps your last valid rules when a replacement cannot be verified.

Live journey information is unavailable

Confirm that Location Services are enabled for Green Space and try again. TfL estimates require an internet connection and are advisory.

Club information appears out of date

Replace the access document from the Member screen. Opening hours stored in the app can change, so confirm time-sensitive information with the club before travelling.

Privacy

Read how support messages, PDFs and optional location are handled in the Green Space privacy policy.